Enhancing Service Delivery: The Impact of Collaborator App Implemented by Mossel Bay Municipality

Mossel Bay Municipality highlights how the municipality modernized its approach by adopting a corporate focus on user-friendly technology.

The implementation of the Collaborator app has enabled real-time communication, decision-making through polling features, and filing system integration for efficient administrative responses.

Executive Mayor Dirk Kotzé explains how ultimately, the app has streamlined internal processes, accelerated problem-solving, and fostered transparency, leading to enhanced performance management and overall improved service delivery for residents.