The Role of Digitisation in Cape Agulhas Municipality's Success and Competitiveness: Key Elements

Cape Agulhas Municipality discusses how digitisation has revolutionised the Cape Agulhas Municipality in South Africa.

The municipality's implementation of digital infrastructure led to improved efficiency, transparency, and citizen engagement, contributing to better governance and service delivery. Key aspects of digitisation include digital communication platforms facilitating seamless contact between the municipality and residents via websites, social media, and a citizen app called Collaborator.

Digital platforms for municipal service delivery enable online access to information, account viewing, and application submissions. Digital systems allow for efficient data collection, storage, and analysis, informing decision-making, policy formation, and resource allocation.

Transparency is enhanced through public access to municipal operations, plans, budgets, and decision-making processes.

Executive Mayor Paul Swart further highlights how digital tools are also utilized for citizen engagement, feedback gathering, and community involvement.

During emergencies, these digital communication channels prove invaluable for disseminating critical information.