Overcoming Challenges in Service Delivery in Zambia: Strategies by National and City Managers

Dr Hanson Chishimba shares strategies from city managers for addressing infrastructure challenges, including the construction of new infrastructure projects such as road expansions and a sanitation project, with support from the central government and partners.

He shares strategies used by national managers for mitigating population growth and capacity challenges, such as encouraging institutional investment in infrastructure, housing, and malls, fostering accountability through resident-elected mayors and qualified personnel recruitment, modernizing revenue collection tools, and implementing the Local Government Equalization Fund and the Constituency Development Fund for revenue support and service improvement.

Overall, these strategies aim to improve infrastructure development and service delivery through collaboration and innovative solutions.